Q: Where are you based?
A: Folkestone, Kent. Most of our clients are in London, with a few further afield.

Q: Do you offer Apple Mac support for home users?
A: Yes, and our rates are discounted for home users. Call us for details.

Q: Do you offer discounts for educational and non-profit organisations?
A: Yes, for educational establishments and registered charities.

Q: Do you offer remote Apple Mac support?
A: Yes, we offer telephone support for Mac problems that don’t justify the time and expense of a visit. We provide free software that allows you to temporarily share the screen of your own Mac with us. If we can see your Mac’s display as we walk you through a solution, remote support becomes a lot smoother. It’s safe and secure and works through firewalls. Remote Mac support works best if we’ve visited you once so that we know you and the way your own Macs are set up.

Q: Which operating systems do you support?
A: We’ve been offering Mac support since the days of System 6 and System 7; today, we comfortably support all versions of MacOS (formerly Mac OS X). Most of our customers currently use macOS High Sierra (10.13) and macOS Sierra (10.12), with iOS 11 on mobile devices.

Q: Can you help with non-Apple technology?
A: Anything that involves Apple technology. We help with networking, getting your contacts, calendars and documents synchronised on Macs, Windows PCs, iPhones, iPads and so on; we help with data availability (backing up and restoring), printing, regular maintenance and troubleshooting on macOS, networking with Windows PCs, VPNs, firewalls and lots more. Most importantly: we help you get the most out of using your technology, and get you feeling more confident with it.

If you have a question that isn’t answered here, please use our form to submit it or drop us a note.

You can call us on 0333 577 5703. International: +44 333 577 5703.

Apple, AirPort, iPod, iPhone, Leopard, Lion, Mountain Lion, Mavericks, Yosemite, macOS Sierra, El Capitan, Mac, Mac OS, Mac OS X and Tiger are registered trademarks of Apple, Inc., registered in the US and other countries.

Active Directory and Windows are registered trademarks of Microsoft Corporation in the United States and other countries.